Shipping Policy

Our dispatch team are lightning fast and 100% focused on zipping your order off to you as quickly as possible! Our quick turnaround time often means that if you’ve made a mistake on your order or want to change your order, there may not be time to adjust it. We’ll always do our darndest to help, but the best bet is to take a few extra minutes when completing your online purchase and double check your delivery address plus order details.

Once the order has been shipped, it’s yours. However, if you have made a mistake on your purchased products, we do offer 30 day easy returns.

If you’re looking for more information about placing an order, we answer a lot of questions on our FAQs page. Otherwise, for all our shipping terms, keep on reading!

We currently offer automatic check out and ship up to 5kg to several countries including:

• New Zealand - NZD20 for up to 2kg
• USA and Canada
• UK and Ireland
• Europe - Germany, France and Italy
• Scandinavia - Denmark, Finland, Norway and Sweden
• South East Asia - PNG, Malaysia, Indonesia and Singapore
• Middle East -  UAE, Kuwait, Qatar and Israel
• Africa - South Africa and Zimbabwe

Courier rates apply depending on your country, and rates will display at checkout. If you require a quote for over 5kgs, or if your country is not listed, please contact us.

All international orders are shipped via express courier. Arrival times differ depending on your location, but may take 5 to 20 business days. We dispatch every Monday, Wednesday and Friday (except for Qld public holidays). Orders must be received by 1pm for same day dispatch.

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You are responsible for all import customs/duties that may be payable at your country’s entry point. It is your duty of care to check your country’s import guidelines. If you receive notification from your local delivery supplier that duty is payable, you must contact them within 14 days to arrange payment. If your item/s are returned to us due to non-payment of the duty, the original shipping fee will not be refunded. To calculate approximate tax/duty due, please use this calculator.

VAT exemption for UK customers: If you’re a sole trader or employee buying safety work boots (not shoes or sneakers) for industrial use, you are exempt from paying UK VAT providing they meet the legal requirements as outlined here.

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You will be emailed a tracking number once your order has been shipped. Just click on the tracking number and you’ll be able to view the status of your package. If you have not received a shipping email within 4 days of placing your order, please check your junk folder. If you are unable to locate the confirmation in the junk folder, please contact us.

NOTE: Please read certification and compliance information listed on each product carefully, as it may not be tested and compliant in your country. Purchasing a product means you acknowledge and understand the item may not be tested to your country’s requirements. You are purchasing accepting these terms.